Custom orders placed with Chasen Jade are charged in full before going into production and are non-returnable and non-exchangeable. Custom orders cannot be cancelled once they have been ordered and will be shipped within 4-8 weeks from the date your order is placed, based on availability of the stones used. There is an option to rush custom orders for an additional cost per item. Please communicate if a rush is needed at the time the order is placed.
“I love connecting with my clients to understand their wants and needs so that I can design a one of a kind piece that is unique to the gift they are giving themselves or a loved one.”
To start the design process, please message us below and we will get back to you shortly.